Application Development

Custom Application Development

Custom software applications that address specific enterprise needs have become a part of today's technology landscape as the limitations of packaged software become apparent. Overseas KPO Solutions focuses on creating custom applications from the ground up, providing you with exactly what your business process needs, without having to make do with what is available in the market.

Overseas KPO Solutions designs highly complex applications with user friendly formats and easy-to-navigate screens. We add value to the customer experience by integrating into the custom software enhanced features such as online messaging, searchable databases, online learning tools, product and process manuals and well-conceived software documentation.

Overseas KPO Solutions’ custom application development process uses industry standard tools and our applications are validated and tested for system and browser compatibility. We follow up our application development with excellent training, until the end-users are comfortable with every aspect of using the platform or application.

• Highly customized software solutions that support unique combination of platforms and applications that address cross-functional business requirements of our clients.
• Rendered by competent team of professionals who are well versed in software development.
• Wide range of custom programming skills involving the latest and most effective development technologies.
• With our competence and experience, we deliver excellent products and services to our customers.
• Tailor-made to suit the exact needs of your business.

Application Re-Engineering

Your business process needs to be reviewed to achieve business objectives in the scenario of continuous change requirements, business trends and keeping pace with the technology advancement.

Overseas KPO Solutions’ provides Business Process Review solutions that assist you to fundamentally rethink and redesign how your organization will meet its strategic objectives. We emphasize on innovation, flexibility, quality service delivery, and cost control by re-engineering business methods and supporting processes.
Business Process re-engineering services address your need to leverage newer technology platforms, frameworks, and software products to transform IT systems and applications.

Application Maintenance

Application Maintenance Services in a Shared Service model focuses on ensuring business operations are supported with a comprehensive and consistent level of support in a cost effective model. Sonata, by virtue of its extensive experience in implementing SAP for enterprises and with a strong SAP practice, is well positioned to be the right sized business partner to provide application maintenance services in a shared services model. Sonata’s AMS offerings are as follows:

Features

Following are some of the features of Sonata’s AMS offering for SAP products

Experienced & Certified SAP consultants and Subject Matter Experts (SMEs) for resolving critical issues for Manufacturing, CPG, Retail, Pharmaceuticals and other industries

Customer Specific Centre of Excellence for strategic customers to leverage best practices and consolidate knowledge.

Proven governance models with definedSLA’s, Priority & Severity levels that can be tailored to specific organizations ensuring friction-free end-user experience

Attractive Pricing models to ensure comprehensive adoption of SAP into the overall operations

Management

For a successful shared services model it is imperative that the model is governed and delivered through a robust governance model. A governance model ensures alignment between operational objectives and strategic objectives for achieving the relevant business outcomes.

Business Model

Sonata has designed business models that are suited to different business operations environment. These models are designed to ensure that adoption is smooth and comprehensive.

Database Administration

Databases provide the backbone of many software applications. And behind those databases are people with a talent for storing, organizing, and managing data. Database administrators—DBAs, for short—set up databases according to a company’s needs, and make sure they operate efficiently, fine-tuning, upgrading, and testing modifications as needed. They are also responsible for implementing security measures to safeguard the company's most sensitive data. The job involves resolving complex issues, so attention to detail is an essential trait in this profession, as is a passion for problem-solving. Communication skills are also important, as DBAs often work as part of a team with computer programmers and managers. Ongoing maintenance of a database frequently requires being on call, and a quarter of DBAs work more than 40 hours a week. These professionals are employed in a wide range of settings in the public and private sectors, and sometimes work as consultants.